Master Gao Gong hand-painted the wealth and fortune card mobile phone charm

Frequently asked questions about delivery and after-sales

Q: Which countries/regions do you support delivery to?
A: We cover most countries/regions around the world. If you cannot select your location when placing an order, please contact support@mystflow.com and our team will coordinate a solution for you.

Q: Which logistics carriers do you use?
A: According to the destination country and logistics policy:

• Standard delivery : Default free channel (time limit is about 5-14 days)
• Expedited delivery : DHL/FEDEX/UPS, etc. (extra charge, time limit about 3-7 days)

Q: When will the order be shipped?
A:

• Regular products: processed and shipped within 2 working days
• Promotional season/holidays: May be delayed, we will speed up as much as possible

Q: How long does the logistics take?
A:

• Standard delivery : Delivery time is about 5-14 days after shipment (customs inspection in some countries may be extended to 1-2 months)
• Expedited delivery : about 3-7 days after shipment
  Note: Holidays or emergencies may affect the timeliness. For details, please contact support@mystflow.com

Q: How to track my order?
A:

1. After placing an order, check the order confirmation email
2. After shipment, please check the tracking email containing the logistics tracking number.
3. Global order unified query portal: https://t.17track.net

Q: Do I need to pay customs duties/import taxes/VAT?
A: Depending on the customs policy of the destination country, you may need to bear customs duties, import taxes, etc. (not included in the product and shipping costs). If you have special customs clearance requirements, please email support@mystflow.com.

Q: What should I do if I receive a damaged product?
A: Please keep the original box, packaging and accessories of the product and contact support@mystflow.com immediately. We will assist you.

Q: Can I return a rejected package?
A: To ensure refund efficiency:

1. Please sign for the package first
2. Contact customer service to start the return process (RMA)
   Note: Refusal to accept the package will result in high return shipping costs and a long return cycle, and the cost must be borne by the recipient

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Still have questions?
Customer service email : support@mystflow.com