Shipping and After-Sales

Shipping & After-Sales FAQ

Q: Which countries or regions do you ship to?
A: We offer worldwide shipping to most countries and regions. If your location is unavailable at checkout, please contact us at support@mystflow.com, and our team will assist you directly.

Q: Which carriers do you use?
A: Carriers are selected based on your destination country and applicable logistics policies:

  • Standard Shipping: Free by default (estimated delivery time: 5–14 business days)

  • Express Shipping: DHL, FedEx, or UPS available at an additional cost (estimated delivery time: 3–7 business days)

Q: When will my order be shipped?
A:

  • Regular orders: Processed and dispatched within 2 business days

  • During peak seasons or holidays: Slight delays may occur, but we’ll do our best to expedite your shipment

Q: How long does delivery take?
A:

  • Standard Shipping: Estimated 5–14 business days after dispatch (some countries may take up to 1–2 months due to customs inspections)

  • Express Shipping: Estimated 3–7 business days after dispatch
    Note: Delivery times may vary due to holidays or unforeseen events. For details, contact support@mystflow.com

Q: How can I track my order?
A:

  1. Check your order confirmation email after placing your order.

  2. Once shipped, you’ll receive a shipping confirmation email with a tracking number.

  3. Track your order anytime via our global tracking portal: https://t.17track.net

Q: Do I need to pay customs duties, import taxes, or VAT?
A: Depending on your destination country’s customs regulations, you may be responsible for duties, import taxes, or VAT. These are not included in the product price or shipping cost. For special customs requirements, please email support@mystflow.com in advance.

Q: What should I do if my item arrives damaged?
A: Please keep the original packaging, including the box and accessories, and contact support@mystflow.com immediately. Our team will guide you through the replacement or refund process.

Q: Can I return a package that I refused to receive?
A: To ensure a smooth refund process:

  1. Please accept the package first.

  2. Then contact customer service to initiate a Return Merchandise Authorization (RMA).
    Note: Refusing a parcel may result in high return shipping costs and long processing times. The recipient is responsible for any such fees.

Still have questions?
Contact our customer support at support@mystflow.com